The Old School www.theoldschoolofsinging.com

1. What Are Cookies

As is common practice with almost all professional websites, www.theoldschoolofsinging.com uses cookies, which are tiny files downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or 'break' certain elements of the site's functionality.

2. How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

3. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

4. The Cookies We Set

Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.

Email newsletters related cookies: This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Forms related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

5. Changes to our Cookie Policy

We may update this policy from time to time. Changes in technology, legislation, and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.

Disclaimer

The information contained on www.theoldschoolofsinging.com website is for general information purposes only. The Old School of Singing assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall The Old School of Singing be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other torts, arising out of or in connection with the use of the Service or the contents of the Service.

The Old School of Singing reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice. The Old School of Singing does not warrant that the website is free of viruses or other harmful components.

External links disclaimer: www.theoldschoolofsinging.com website may contain links to external websites that are not provided or maintained by or in any way affiliated with The Old School of Singing. Please note that The Old School of Singing does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Your acceptance of our Cookie Policy and Disclaimer implies that you have read this document and agreed with its contents. If you do not agree with this Policy, please do not access our website.

Refund & Cancellation Policy

Applicable to all Masterclasses offered by The Old School of Singing® / Voice Master Pro S.A.S.

Our masterclasses operate with extremely limited availability. Each confirmed participant occupies a reserved seat that cannot be reassigned at short notice. For this reason, all refund and cancellation rules must be clear, strict, and fair to all participants.

This policy applies immediately upon registration and payment.

1. Cancellations by Participants

1.1. Cancellations 21 Days or More Before the Start Date

A participant may request a cancellation at least 21 days (three weeks) before the first day of the masterclass.

To be considered, the cancellation must include verifiable proof of one of the following:

• Medical emergency (participant or immediate family member)

• Serious illness supported by a medical certificate

• Unexpected hospitalization

• Bereavement of an immediate family member

• Documented extreme events outside the participant’s control
  (e.g., natural disaster, major transit strike, legal obligations)

Change of mind, personal scheduling conflicts, travel issues, general illness without medical proof, or desire to join a future course do not qualify.

If documentation is valid and the request is approved, the participant may choose:

A. A refund (see Section 2)
or
B. A transfer to a future masterclass (subject to availability)

If documentation is not sufficient or not provided, the request is automatically rejected.

1.2. Cancellations Within 21 Days of the Start Date

Any cancellation request submitted within 21 days of the masterclass start date is non-refundable and non-transferable, regardless of the reason.

This is because all costs, preparations, and allocations for the participant’s spot have already been finalized and cannot be recovered.

No exceptions apply during this period.

2. Refund Policy

Refunds are only possible if:

• The cancellation request is submitted at least 21 days in advance,

• And the reason is supported by official documentation

• And the request is approved by our administrative team.

2.1. Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method only

• Processing time: 10–14 business days

• Payment processor fees (Stripe, PayPal, Shopify, etc.) are non-refundable

• Any bank transfer or currency conversion fees are deducted from the refund amount

3. Transfer of Participation

(Include this because it protects you but gives participants a safer feeling.)

In approved cases (Section 1.1 only), instead of a refund the participant may request to:

Transfer their booked spot to a future masterclass, subject to:

• Availability

• Official documentation supporting the cancellation reason

• Completion of all required administrative steps

Transfers requested within 21 days of the masterclass start date are not permitted.

4. Non-Attendance

Failure to attend the masterclass—whether in whole or in part—does not qualify for:

• Refunds

• Credit towards another masterclass

• Rescheduling

• Compensation of any kind

5. Cancellations by The Old School of Singing®

In the rare event that the organizer must cancel or reschedule the masterclass due to force majeure or unexpected circumstances:

• Participants will be notified immediately

• Participants may choose:

  • A full refund (minus payment processor fees), or

  • Transfer to a future masterclass

The organizer is not responsible for costs related to participant travel, accommodation, visas, or other personal expenses.

6. How to Request a Cancellation or Refund

All requests must be submitted in writing to:

📧 [email protected] 
Subject: Refund / Cancellation Request – Masterclass

Only written requests with clear documentation will be reviewed.

Cancellation, Refund & Rescheduling Policy – One-to-One Online Lessons

Applicable to all individual online lessons offered by The Old School of Singing® / Voice Master Pro S.A.S.

Our one-to-one online lessons are reserved exclusively for the booked participant and require significant preparation, scheduling, and allocation of training time. For this reason, cancellations and rescheduling follow strict rules to ensure fairness and operational efficiency.

The principles are similar to our Masterclass Policy, with the key difference that individual lessons require at least 48 hours’ notice.

This policy applies immediately upon booking and payment.

1. Cancellations

1.1. Cancellations Made at Least 48 Hours Before the Scheduled Lesson

A participant may cancel an online lesson with a minimum of 48 hours’ notice prior to the scheduled start time.

To qualify for any option below, cancellations must be supported by valid reasons, such as:

• Medical emergency (participant or immediate family member)

• Unexpected illness with supporting documentation

• Hospitalization

• Bereavement

• Serious unforeseeable events beyond the participant’s control

Approved cancellations may choose:

A. A refund, minus payment processor fees
or
B. Rescheduling of the lesson to a new date, subject to availability

Change of mind, scheduling conflicts, forgetting the lesson, or travel problems caused by the participant do not qualify.

1.2. Cancellations Made Within 48 Hours of the Lesson

Cancellations submitted less than 48 hours before the scheduled lesson time are not eligible for:

• Refunds

• Rescheduling

• Credits

• Any form of compensation

The lesson is considered forfeited.

This rule applies without exception, including illness without documentation.

2. Rescheduling

2.1. Rescheduling Requests Made at Least 48 Hours in Advance

Participants may request to reschedule a lesson with at least 48 hours’ notice.
Rescheduling is subject to teacher availability and must be arranged through official channels.

2.2. Rescheduling Requests Within 48 Hours

Rescheduling requests made within 48 hours of the lesson time are not permitted.
The original booking is considered attended and completed, regardless of participant presence.

3. No-Show Policy

Failure to attend a scheduled lesson—regardless of reason—results in:

• No refund

• No rescheduling

• No credit

A missed lesson is fully chargeable.

This ensures fairness and respects the time reserved for the participant.

4. Refund Policy for Online Lessons

Refunds for one-to-one lessons are only possible when:

• The request is submitted at least 48 hours in advance,

• The reason is serious and supported by documentation,

• And the request is approved.

Refunds:

• Are issued to the original payment method

• Take 7–10 business days

• Exclude non-refundable processor fees (Stripe, PayPal, etc.)

5. How to Request a Cancellation or Rescheduling

All requests must be made in writing to:

📧 [email protected] 
Subject: Cancellation / Refund / Rescheduling – Online Lesson

Requests missing documentation (when applicable) will be declined.

Cancellation, Refund & Rescheduling Policy – In-Person One-to-One Lessons

Applicable to all private in-person lessons offered by The Old School of Singing® / Voice Master Pro S.A.S.

In-person lessons require significant logistical preparation, including advance scheduling of the pianist, reservation of studio space, and dedicated time from the instructor. Due to these operational commitments, the cancellation and refund policy must be clear and strictly applied.

This policy applies immediately upon confirmation of the lesson.

1. Cancellations

1.1. Cancellations Made at Least 7 Days Before the Lesson

Participants may request a cancellation no later than seven (7) full days before the scheduled lesson.

To be eligible for consideration, the cancellation must include serious and verifiable reasons, such as:

• Medical emergency (participant or immediate family member)

• Serious illness with medical certification

• Unexpected hospitalization

• Bereavement of an immediate family member

• Documented external events beyond the participant’s control

If the request is approved, the participant may choose:

1.2. Cancellations Made Within 7 Days of the Lesson

Cancellations received within seven (7) days of the scheduled lesson are:

• Non-refundable

• Non-transferable

• Not eligible for rescheduling

This rule applies without exception, due to the confirmed pianist scheduling, studio preparation, and instructor time commitment.

2. Rescheduling Policy

2.1. Rescheduling With 7 Days’ Notice

Rescheduling is only possible if:

• The request is submitted at least 7 days prior,

• The reason is serious and documented,

• The instructor and pianist have availability on the new date.

A new pianist fee must be paid for the rescheduled lesson.

2.2. Rescheduling Within 7 Days

Rescheduling within 7 days is not permitted.
The original booking is considered forfeited.

3. No-Show Policy

Failure to attend an in-person lesson, regardless of the reason, results in:

• No refund

• No rescheduling

• No credit

The full lesson fee + pianist fee are considered forfeited.

4. Refund Policy

Refunds for in-person lessons are only possible when:

• The request is made at least 7 days in advance,

• The reason is serious and proven,

• And the instructor approves the request.

Refund rules:

• The pianist fee is always non-refundable

• Payment processor fees are non-refundable

• Refunds are issued to the original payment method

• Processing time: 10–14 business days

5. How to Submit a Request

All cancellation, refund, or rescheduling requests must be submitted in writing to:

📧 [email protected] 
Subject: In-Person Lesson – Cancellation / Refund / Rescheduling

Requests without proper documentation will be automatically declined.